The mental health and wellbeing of UK emergency services call-handlers and dispatchers

This study aims to explore the mental health and wellbeing of UK emergency services and urgent call handlers. It consists of three parts:

1. a systematic literature review on the mental health of call-handlers
2. an online survey and quantitative analysis to establish the prevalence and predictors of mental ill-health and wellbeing in call-handlers
3. qualitative interviews with call-handlers, and thematic analysis to explore working conditions, environment, and mental ill-health/wellbeing.

All data gathered in this project will be used to develop recommendations for supporting the mental health and wellbeing of call handlers in the NHS, police, and fire services.

University College London (UCL)

South London and Maudsley NHS Foundation Trust (SLaM)

University of Oxford

King College London